At Homezee, we want every purchase to bring comfort and style to your home. If for any reason you’re not completely satisfied with your carpet, our returns policy is designed to be clear and simple.
1. Eligibility for Returns
- Returns are accepted within 7 days from the date you receive your order.
- The carpet must be unused, unwashed, and in its original packaging.
- Proof of purchase (order number or receipt) is required.
2. Non-Returnable Items
We cannot accept returns for:
- Carpets that have been used, damaged, or altered after delivery.
3. Return Process
- Contact our customer service team at sales@homezee.co.za.
- Provide your order details and reason for return.
- We will confirm eligibility and provide return instructions.
- Pack the carpet securely and send it back to us.
⚠️ Note: Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.
4. Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5–10 business days to your original payment method.
5. Exchanges
We currently do not offer direct exchanges. If you’d like to swap your carpet for another, please return the original item for a refund and place a new order.
6. Damaged or Defective Items
If your carpet arrives damaged or defective, please contact us within 48 hours of delivery with photos. We will arrange a replacement or full refund at no extra cost to you.
7. Contact Us
For any questions or help with returns, please reach out to us:
📧 sales@homezee.co.za